FAQ
Frequently Asked Questions:
Electric
A: Certainly! Just go to http://glps.smarthub.coop and create your online account. You can pay your bill via E-Check or Credit card.
A: Give us a call at 423-636-6200 and press 1 for outages. You can also report an outage using the Smarthub app for Android, iPhone or iPad.
A: Call our tree trimming department at 423-636-6219.
A: To begin electric service, we’ll perform a soft credit check. Based on your Vantage Score, you may be asked to pay a deposit—up to a maximum of $300. Alternatively, you can choose our prepaid option for $90. We’ll also need a valid driver’s license. If your license is not a REAL ID, a Social Security card will be required as well.
A: To change your password; on login page select “can’t access your account”. A new temporary password will be emailed to you.
If your due date falls on a non-business day, the payment draft will occur on the next business day. In these cases, your account is not considered late and no penalties are applied.
The Low-Income Home Energy Assistance Program (LIHEAP) is a federally funded grant program created by the Omnibus Reconciliation Act of 1981. Click here to view more information and to apply.
Your bill will be rounded up to the next whole dollar. Depending on your monthly bill amount, your contribution can range from 1 cent to 99 cents per month.
The maximum annual contribution is approximately $11.88 per year, or less than $1 per month.
No. Participation is completely voluntary. Customers may choose to enroll or discontinue participation at any time.
You can enroll online using the Round Up enrollment form or contact GEA Customer Service for assistance.
Yes. Customers may opt out of the program at any time by contacting GEA Customer Service.
Yes. Any Round Up contribution will appear as a separate line item or reflected in your total bill amount, depending on GEA’s billing format.
Because donations are provided to a qualified nonprofit organization, contributions may be tax deductible. Customers should consult a tax professional regarding their specific situation.
Visit the GGCCM Food Bank website to learn more about its programs and services for Greene County residents.
Project Care is a voluntary donation program that allows GEA customers to contribute additional funds each month to help local families facing temporary financial hardships and struggling to pay their electric bills.
Participants choose an additional donation amount to be added to their monthly electric bill. Those donations are used to provide direct assistance to local customers in emergency situations.
You choose the amount you wish to donate each month. Whether it’s a few dollars or a larger contribution, every donation helps local families and individuals.
Yes! Every donation made through Project Care is matched by GEA, effectively doubling the impact of your contribution.
*Match up to $2,000
Funds are used to assist local GEA customers experiencing financial hardships or emergency situations that affect their ability to pay their electric bill.
Customers seeking assistance should contact or visit the Greeneville-Greene County Community Ministries (GGCCM) Food Bank, where requests are reviewed according to established assistance guidelines.
Project Care funds are provided directly to eligible customers to help offset electric utility expenses during times of need.
If you’re currently enrolled in Round Up and would like to contribute an additional amount through Project Care, you will need to:
- Unenroll from your current Round Up selection.
- Update your desired donation amount.
- Reenroll in the program.
Your new contribution amount will take effect on your next bill.
Absolutely. There is no limit to the number of times you can adjust your donation amount. Changes will be reflected on a future billing cycle.
New enrollments and donation changes take effect beginning with your next billing cycle.
Because donations are used for charitable assistance purposes, they may be tax deductible. Please consult your tax advisor regarding your specific situation.
You can sign up online through GEA’s Community Help webpage or contact GEA Customer Service at 423-636-6200 for assistance.
Even a small monthly contribution can make a meaningful difference. When combined with donations from other customers and GEA’s matching funds, Project Care creates a powerful community resource for helping neighbors in need.
Below is a list of Brodband Services
Frequently Asked Questions:
Fiber Internet
A: Fiber optic technology transmits information using laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than anything else in the universe, fiber optics provide faster uploads and downloads while reducing network reaction times. Traditional communications companies use copper lines to transfer their signal to your home or business.
A: Although we are not sure what you have now. We are a local company that does not require a contract for service. No hidden fees or rental fees for the ONT- Optical Network Terminal (Router)
A:
- Essential- Up to 300 Mbps Upload and download speed $50
- Basic- Up to 600 Mbps Upload and download speed $65
- Standard- Up to 2 Gig Mbps Upload and download speed $80
- Signature- up to 10 Gig Mbps Upload and download speed $120
A:
Internet Speed:
Internet speed, often measured in megabits per second (Mbps) or gigabits per second (Gbps), refers to how quickly data can be transmitted over your internet connection.
It determines how fast you can download (retrieve data from the internet) and upload (send data to the internet).
Faster internet speeds mean that web pages load quickly, downloads complete faster, and streaming videos or online gaming experience minimal buffering or lag.
Internet speed is crucial for tasks that require real-time data transfer, such as video conferencing, online gaming, and streaming high-definition content.
Internet Data Cap:
An internet data cap, often measured in gigabytes (GB) or terabytes (TB), represents a limit on the total amount of data you can use over your internet connection within a given billing cycle (usually a month).
Once you reach your data cap, your ISP may either slow down your connection (throttle) or charge you extra fees for additional data usage, depending on their policies.
In summary, internet speed is about how fast data can be transmitted, while an internet data cap is a limit on the total amount of data you can use.
A: No, we will not have data caps or throttled speeds.
A: Click Here to check and see if you are available for service. If you aren’t go ahead and signup to show us your interest. You can follow us on social media or check that map to stay up to date on our build out!
A: We have been allocated grant money from the state to build to the unserved and under served customers in the rest of Greene County.
As soon as the Federal Government releases this money we will start building!
A: More than double the national average for broadband speeds. To give you an example of this speed, you can download a two-hour movie in under two minutes. This speed ensures no buffer or lag time in streaming, gaming, downloading, and uploading on multiple devices at the same time.
A: No, GEA uses fiber optic cables all the way to your home. This is the fastest transmission technology available for broadband internet access. Until someone invents a technology that is faster than the speed of light (186,000 miles per second!), fiber will be the fastest option available.
A:
If you are in an eligible area the GEA connect team will contact you soon.
Feel free to give us a call at (423) 525-2856
A: Simple – Just Click Here to see price plans and availability.
Learn More about the GEA Connect App here – https://www.calix.com/products/smartlife/smarthome/commandiq.html
Please reach out anytime you need support. You can reach our 24/7 tech support at 423-636-6200 (Option 2, Option 1)
The Broadband bill will be paperless.
You have all the ways to pay just like you have on the electric side. To access your account visit our smarthub portal here – https://glps.smarthub.coop/ui/#/login
Download the GEA Connect App or run a speed test here – https://www.speedtest.net/
NO!
We are the only local Fiber internet provider in Greene County and we do not work with other Internet service providers here.
Analog Phone
A: Yes. When you sign up for GEA Connect Voice service, you may choose to “port” (transfer) your existing phone number over to our service. Should you wish to port an existing number, it is important to NOT disconnect the number with your current provider. Doing so will prevent us from be able to port it and the number could also be lost.
A: Our Residential phone service is $20/mo + Taxes and Fees.
Yes. You have Enhanced 911 which allows 911 calls to be connected directly to a live 911 center, and not through a secondary call center. This allows the responding personnel to access your address directly.
Beginning August 5, 2025, all calls will require dialing the entire 10-digit number. This means you will no longer be able to dial numbers without the area code (e.g., 952-5000).
Instead, you will be required to dial the full 10-digit number, such as 423-952-5000.
You can still dial just three digits to reach 911 and 988, as well as 211, 311, 411, 511, 611, 711 or 811 if available in your area.
If you have questions, please visit www.tn.gov/tpuc .
- Make sure you have no phones off hook.
- Test other phones in your house. If they all have a dial tone, then you have a bad outlet or phone.
- Sometimes Fax machines or PC’s plugged into the phone wires can cause a short. Try unplugging all fax machines and computers from the phone lines.
- Old phones can cause shorts in the lines. Try unhooking all phones but the newest one to see if dial tone is restored.
- Household pets or other animals may have chewed wires to some of the phones causing them to short out. Inspect any visible wires to see if they are damaged.
- If you have a cordless phone make sure the batteries are not dead.
- Check the phone line and make sure there is a dial tone on the line. If you do not have a dial tone on the line, refer to no dial tone instructions above.
- If there is dial tone on the line, check if there is a computer modem, answering machine or fax machine that is answering the call before it rings.
- Make sure you do not have any of your phones forwarded to other lines.
- Check all phones within the premise to see if the static is on every phone. If the static is on every phone, refer to the above instructions on no dialtone.
- If the static is only happening on one phone, then the phone has a problem or an outlet has a problem. If the phone is cordless, try a wired phone on the outlet