FAQ
Frequently Asked Questions:
Electric
A: Certainly! Just go to http://glps.smarthub.coop and create your online account. You can pay your bill via E-Check or Credit card.
A: Give us a call at 423-636-6200 and press 1 for outages. You can also report an outage using the Smarthub app for Android, iPhone or iPad.
A: Call our tree trimming department at 423-636-6219.
A: Two forms of identification, one of which must include a photo. New customers applying electronically or in person will be required to undergo an identify/credit check. Social security number is required to run the identify/credit check. Deposit may be required.
A: To change your password; on login page select “can’t access your account”. A new temporary password will be emailed to you.
Below is a list of Brodband Services
Frequently Asked Questions:
Fiber Internet
A: Fiber optic technology transmits information using laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than anything else in the universe, fiber optics provide faster uploads and downloads while reducing network reaction times. Traditional communications companies use copper lines to transfer their signal to your home or business.
A: Although we are not sure what you have now. We are a local company that does not require a contract for service. No hidden fees or rental fees for the ONT- Optical Network Terminal (Router)
A:
- Essential- Up to 200 Mbps Upload and download speed $50
- Basic- Up to 600 Mbps Upload and download speed $65
- Standard- Up to 1 Gig Mbps Upload and download speed $80
- Signature- up to 2.5 Gig Mbps Upload and download speed $120
A:
Internet Speed:
Internet speed, often measured in megabits per second (Mbps) or gigabits per second (Gbps), refers to how quickly data can be transmitted over your internet connection.
It determines how fast you can download (retrieve data from the internet) and upload (send data to the internet).
Faster internet speeds mean that web pages load quickly, downloads complete faster, and streaming videos or online gaming experience minimal buffering or lag.
Internet speed is crucial for tasks that require real-time data transfer, such as video conferencing, online gaming, and streaming high-definition content.
Internet Data Cap:
An internet data cap, often measured in gigabytes (GB) or terabytes (TB), represents a limit on the total amount of data you can use over your internet connection within a given billing cycle (usually a month).
Once you reach your data cap, your ISP may either slow down your connection (throttle) or charge you extra fees for additional data usage, depending on their policies.
In summary, internet speed is about how fast data can be transmitted, while an internet data cap is a limit on the total amount of data you can use.
A: No, we will not have data caps or throttled speeds.
A: Click Here to check and see if you are available for service. If you aren’t go ahead and signup to show us your interest. You can follow us on social media or check that map to stay up to date on our build out!
A: We have received grant money for the western part of the county. We will transition there after the city build out is complete. We are in the process of applying for more grants for funding to continue the buildout for the rest of the county.
A: More than double the national average for broadband speeds. To give you an example of this speed, you can download a two-hour movie in under two minutes. This speed ensures no buffer or lag time in streaming, gaming, downloading, and uploading on multiple devices at the same time.
A: No, GEA uses fiber optic cables all the way to your home. This is the fastest transmission technology available for broadband internet access. Until someone invents a technology that is faster than the speed of light (186,000 miles per second!), fiber will be the fastest option available.
A:
If you are in an eligible area the GEA connect team will contact you soon.
Feel free to give us a call at (423) 525-2856
A: Simple – Just Click Here to see price plans and availability.
Learn More about the GEA Connect App here – https://www.calix.com/products/smartlife/smarthome/commandiq.html
Please reach out anytime you need support. You can reach our 24/7 tech support at 423-636-6200 (Option 2, Option 1)
The Broadband bill will be paperless.
You have all the ways to pay just like you have on the electric side. To access your account visit our smarthub portal here – https://glps.smarthub.coop/ui/#/login
Analog Phone
A: Yes. When you sign up for GEA Connect Voice service, you may choose to “port” (transfer) your existing phone number over to our service. Should you wish to port an existing number, it is important to NOT disconnect the number with your current provider. Doing so will prevent us from be able to port it and the number could also be lost.
A: Our Residential phone service is $20/mo + Taxes and Fees.
Yes. You have Enhanced 911 which allows 911 calls to be connected directly to a live 911 center, and not through a secondary call center. This allows the responding personnel to access your address directly.
Beginning August 5, 2025, all calls will require dialing the entire 10-digit number. This means you will no longer be able to dial numbers without the area code (e.g., 952-5000).
Instead, you will be required to dial the full 10-digit number, such as 423-952-5000.
You can still dial just three digits to reach 911 and 988, as well as 211, 311, 411, 511, 611, 711 or 811 if available in your area.
If you have questions, please visit www.tn.gov/tpuc .
- Make sure you have no phones off hook.
- Test other phones in your house. If they all have a dial tone, then you have a bad outlet or phone.
- Sometimes Fax machines or PC’s plugged into the phone wires can cause a short. Try unplugging all fax machines and computers from the phone lines.
- Old phones can cause shorts in the lines. Try unhooking all phones but the newest one to see if dial tone is restored.
- Household pets or other animals may have chewed wires to some of the phones causing them to short out. Inspect any visible wires to see if they are damaged.
- If you have a cordless phone make sure the batteries are not dead.
- Check the phone line and make sure there is a dial tone on the line. If you do not have a dial tone on the line, refer to no dial tone instructions above.
- If there is dial tone on the line, check if there is a computer modem, answering machine or fax machine that is answering the call before it rings.
- Make sure you do not have any of your phones forwarded to other lines.
- Check all phones within the premise to see if the static is on every phone. If the static is on every phone, refer to the above instructions on no dialtone.
- If the static is only happening on one phone, then the phone has a problem or an outlet has a problem. If the phone is cordless, try a wired phone on the outlet