Understanding Your Electric Bill
NEW BILL FORMATS – Beginning this week, customers will begin seeing their bills in a new format! Each bill will include an insert of the information below, which shows where to find all the information you’ll be looking for. Our new bill print software also allows us to show more detail in the charge portion […]
Virtual Solar Education
TVA has launched an education platform to help everyone learn the “ins and outs” of solar energy and residential solar programs
SmartHub
It replaces our previous payment service, Ebill. In addition to paying your bill online, you can now preform the following tasks:
SCAM Alert
SCAM Alert
Prepaid Accounts
Accounts that reach a prepaid balance owed of ($0.01) or greater will be disconnected. This process will run seven days a week and disconnects will now occur every day of the week including weekends and holidays. Effective March 1st, 2021 a reconnection fee of ($5) will be required if the service is disconnected in this manner.
Phone System
You can now pay your bill or report an outage without waiting in line! Call 423-636-6200 Press 1 to report an outage Press 2 to hear your balance or pay your bill
Outage Map
You can view our outage map to see what areas are currently affected by outages. This information is updated live. Click the image below to access the map.
New Electrical Permits Process
Effective February 15, 2020, Greeneville Energy Authority will no longer be an Issuing Agent for State Electrical Permits. Permits will need to be purchased Online at www.core.tn.gov. For questions you will need to contact one of the following:
Community HELP
Greeneville Energy Authority has an exciting program called Community HELP (Heating Electric Lighting Program). Customers can choose to have their monthly electric bill payment rounded up to the next dollar amount with all proceeds going directly to the Food Bank located here in Greeneville. The maximum contribution per customer is $0.99 per month.
Caution Dealing With Solar Contracts
Greeneville Energy Authority urges caution when dealing with solar contractors!
